Front Office Assistant / Receptionist - Luxury Hospitality (Bali, Indonesia)

Join Yee Lee Corporation Bhd as a Front Office Assistant / Receptionist in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This is your opportunity to become the welcoming face of a dynamic hospitality team, where every guest experience is crafted with precision and care. In this role, you'll be the first point of contact for guests, ensuring their stay is seamless from check-in to check-out. Using tools like PMS (Property Management System) and CRM (Customer Relationship Management) software, you'll manage reservations, coordinate housekeeping, and handle guest inquiries with professionalism and warmth.

At Yee Lee Corporation Bhd, we pride ourselves on delivering luxury hospitality experiences. As a Front Office Assistant / Receptionist, you'll be part of a team that values guest satisfaction and operational excellence. With locations spanning Bali's most sought-after areas, you'll have the chance to work in stunning settings while contributing to a renowned brand. This role offers not just a job, but a platform to grow and develop your skills in a fast-paced, customer-centric environment.

If you're passionate about hospitality, enjoy interacting with people, and are eager to make a difference in the guest experience, we invite you to apply. Join us and be part of a team that turns every guest's stay into a memorable journey.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-in and check-out processes efficiently using PMS and CRM software.
• Manage guest reservations, including modifications and cancellations.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for arrival.
• Provide excellent customer service, addressing guest inquiries and concerns promptly.
• Maintain accurate records of guest information and room status.
• Assist in organizing and managing front desk operations, including inventory and supplies.
• Promote the hotel's amenities and services to enhance guest satisfaction.
• Work collaboratively with the team to ensure a smooth and enjoyable guest experience.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office or receptionist role in the hospitality industry.
• Proven ability to handle multiple tasks and prioritize responsibilities effectively.
• Excellent communication and interpersonal skills to interact with guests and colleagues.
• Familiarity with PMS and CRM software is a plus.
• Knowledge of local regulations and procedures related to guest accommodations.
• Ability to work in a fast-paced environment and manage time efficiently.
• Proficiency in English (both written and spoken).
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred.

🛠️ Keahlian

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