IT Helpdesk Support Specialist - First-Line Technical & Ticket Management

Are you a tech-savvy problem-solver with a passion for delivering exceptional customer service? Private Advertiser is seeking a motivated IT Helpdesk Support Specialist to join our dynamic team in Jakarta Selatan. In this role, you will serve as the first line of technical support, handling a wide range of IT issues for our employees. You'll be responsible for managing and resolving tickets efficiently, ensuring minimal downtime and maximizing productivity. This is a great opportunity to leverage your technical skills and customer service expertise in a fast-paced environment.

Private Advertiser is a leading company in Jakarta Selatan, known for its innovative solutions and commitment to employee satisfaction. As an IT Helpdesk Support Specialist, you'll play a crucial role in maintaining our IT infrastructure and supporting our team's daily operations. If you're looking to make an impact and grow your career in IT support, this is the perfect role for you.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, resolving hardware, software, and network issues.
• Manage and track IT support tickets using our ticketing system (e.g., ServiceNow, Zendesk).
• Document and maintain detailed records of all support activities.
• Escalate complex issues to the appropriate technical teams for resolution.
• Conduct regular system checks and monitor network performance.
• Train and assist end-users on basic IT troubleshooting techniques.
• Collaborate with internal teams to ensure smooth IT operations.
• Stay updated with the latest IT trends and technologies to provide effective support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Proficient in using ITIL framework for IT service management.
• Familiarity with Windows and Linux operating systems.
• Knowledge of network protocols and troubleshooting techniques.
• Experience with ticketing systems such as ServiceNow, Zendesk, or similar.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.

🛠️ Keahlian

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