Customer Service Operator - Telephone Support Specialist

Join Dana Purna Investama, a trusted and growing company, as a Customer Service Operator (Telephone Support Specialist) in beautiful Bali. This is a fantastic opportunity to build a long-term career in a dynamic and supportive environment while experiencing the vibrant culture and stunning landscapes of Bali. As a Telephone Support Specialist, you will be the first point of contact for our valued customers, ensuring their needs and concerns are addressed promptly and professionally.

In this role, you will handle inbound and outbound calls, providing excellent customer service and resolving issues efficiently. You will work with our customer relationship management system (CRM) and other internal tools to manage customer data and track interactions. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls with a high level of professionalism and courtesy.
• Provide excellent customer service by addressing customer inquiries and concerns promptly and accurately.
• Resolve customer issues and complaints in a timely and efficient manner.
• Update and maintain customer records in the CRM system.
• Follow up on customer interactions to ensure customer satisfaction and loyalty.
• Adhere to company policies and procedures, including data privacy and security regulations.
• Participate in team meetings and training sessions to improve skills and knowledge.
• Contribute to the team's overall performance and success.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a customer service or telephone support role.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with Indonesian language, both spoken and written.
• High school diploma or equivalent. Bachelor's degree in a related field is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.

🛠️ Keahlian

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